FAQs

How do I place an order?

To place an order, simply browse our website, select the items you'd like to purchase, and add them to your cart. Once you're ready, proceed to checkout, where you'll provide your shipping and payment information. After completing your purchase, you'll receive a confirmation email with your order details.

Can I cancel or change my order after it's been placed?

We aim to process orders quickly, so if you need to cancel or make changes to your order, please contact us immediately at refreshvegan@gmail.com. We'll do our best to accommodate your request, but once an order has been processed, we may not be able to make changes.

How long will it take to receive my order?

Delivery times vary depending on your location and the shipping method selected at checkout. Standard shipping typically takes 5-10 business days, while express and overnight shipping options are available for faster delivery. You can track the status of your order using the tracking number provided in your shipping confirmation email.

What if I receive a defective or damaged item?

We strive to ensure the quality of our products, but if you receive a defective or damaged item, please contact us at refreshvegan@gmail.com within 7 days of receiving your order. We'll arrange for a replacement or issue a refund, depending on the circumstances.

Do you offer international shipping?

No, sorry at the moment we only offer shipping in the US

What is your return policy?

We want you to be completely satisfied with your purchase. If you're not happy with your order for any reason, you can return it within 30 days of purchase for a refund or exchange. Items must be unused, unworn, and in their original packaging. Please see our full return policy for more details.

How can I contact customer service?

If you have any questions, concerns, or feedback, our customer service team is here to help. You can reach us via email or through our contact form on the website. We strive to respond to all inquiries promptly.

Do you offer gift cards?

No, sorry at the moment we do not offer gift cards